Return and Refund Policy

Last updated: October 28, 2026

At VELNORE, customer satisfaction is important to us. We offer a 14-day return policy, subject to the conditions below.

1. Returns

You may request a return within 14 days of receiving your order.

To be eligible for a change-of-mind return, your item must be unused, in its original condition, and in its original packaging.

Please contact our customer support team before returning any item. We will provide return instructions and the appropriate return address.

Do not send products back without receiving return authorization.

2. Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless required by applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number and clear photographs of the issue.

We will review your request and arrange an appropriate resolution, which may include a replacement or refund. Customers will not be charged return shipping for confirmed defective, damaged, or incorrect items.

4. Refunds

Once we receive and inspect an authorized return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, generally within 10 business days of approval. Your bank or payment provider may require additional processing time.

5. Cancellations

If you need to cancel an order, contact us immediately.

We will try to accommodate cancellation requests before orders are processed or shipped. Once processing has begun, cancellation may no longer be possible.

6. Non-Returnable Items

Certain items may not qualify for change-of-mind returns, including used products, personalized products, and items that cannot be returned for hygiene reasons where permitted by law.

This does not affect your rights concerning defective or incorrectly supplied goods.

7. Contact Us

To request a return or refund, please contact VELNORE through the contact information provided on our website.

8. Your Legal Rights

This policy does not limit or replace any consumer rights or remedies available under applicable laws in Canada or the United States.